JANZZ Title

Customer Relationship Management (CRM) Associate Manager

Description

Time International is a leading brand builder and luxury retail organisation committed to the promotion and appreciation of horological culture, luxury fashion, and lifestyle.

Background & Purpose of the Job :

Luxury Fashion CRM adept at transforming complex customer data and purchase behavior into high-ROI client activation initiatives and VIP retention strategies. Passionate about unifying retail operations, marketing, and clienteling teams to deliver seamless, high-touch brand experiences across all client segments.
What You'll Do :
- Oversee and optimize the luxury boutique's Customer Relationship Management (CRM) database to ensure maximum data integrity, accuracy, and compliance with data privacy laws.
- Analyze customer data, purchase history, demographic profiles, and shopping frequency to identify key trends, drop-off risks, and high-potential VIP clients.
- Formulate data-backed insights and present actionable business recommendations to retail management and boutique teams to enhance overall client engagement and retention.
- Develop and execute client activation initiatives to increase active membership across all client segmentations, and strengthen client loyalty
- Partner with the Boutique team and Operational team to design bespoke clienteling journeys, private appointment strategies, and high-touch outreach campaigns for top-tier clients.
- Work closely with the marketing, events, PR and retail operations teams to align CRM campaigns with seasonal product launches, boutique events, and PR activities.

What You’ll Need To Succeed :

- Good command of written and spoken English
- 3–5+ years of progressive experience in CRM, Clienteling, Direct Marketing, or Customer Insights, preferably within Luxury Retail, Beauty Industries, or high-end hospitality.
- Hands-on proficiency with CRM platforms (e.g., Salesforce, HubSpot, SAP, or proprietary retail CRM systems), BI tools (e.g., PowerBI, Tableau), and Excel for data manipulation
- Strong knowledge in Luxury Retail Industries and Beauty Industries
- Outstanding interpersonal skills to influence boutique teams, Head Office teams, and present performance metrics to executive leadership.

Renowned as an inspiring place to work, Time International has been recognised by HR Asia as one of the Best Companies to Work For in Asia for three consecutive years, and was recently honoured as one of Asia’s Most Caring Companies. These accolades reflect its people-centric culture and commitment to employee well-being. The company also upholds a long history of excellent service, grounded in high standards of marketing expertise and customer relations, while making meaningful contributions to the community.

Are you the person for the job ? We'd love to hear from you !

Occupation/​Profession/​Function

Occupation/​Profession:

Number of offered JANZZs

1

Availability

As soon as possible

Type of contract

• Full-time

Place of work/​Place of deployment

• Jakarta, Indonesia (+50km)

JANZZ language

English

Skills/​Competences

• Customer relationship management database management
• Customer data analysis
• Identify key trends
• Present business recommendations
• Engage with customers
• Develop and execute client activation
• Foster customer loyalty
• Customer Relationship Management (CRM)
• Clienteling
• Direct marketing
• Customer relationship management (CRM) software
• Salesforce (software)
• HubSpot (Software)
• SAP (systems, applications and products for data processing)
• Proprietary retail CRM systems
• Business intelligence and data analysis software
• Microsoft Power BI
• Tableau
• Microsoft Excel
• Data manipulation
• Luxury retail
• Customer insight
• Knowledge in Luxury Retail Industries and Beauty Industries
• Give presentations to executives

Soft skills

• Passion for retail and customer service
• Interpersonal skills
• Ability to partner with teams
• Teamwork

Experience

• Customer Relationship Manager
  #: 3 Year(s)
  Industry/​Sector: High end luxury retail

Responsibilities/​Tasks/​Duties

• Oversee and optimize the luxury boutique's Customer Relationship Management (CRM) database to ensure maximum data integrity, accuracy, and compliance with data privacy laws
• Analyze customer data, purchase history, demographic profiles, and shopping frequency to identify key trends, drop-off risks, and high-potential VIP clients
• Formulate data-backed insights and present actionable business recommendations to retail management and boutique teams to enhance overall client engagement and retention
• Develop and execute client activation initiatives to increase active membership across all client segmentations, and strengthen client loyalty
• Partner with the Boutique team and Operational team to design bespoke clienteling journeys, private appointment strategies, and high-touch outreach campaigns for top-tier clients
• Work closely with the marketing, events, PR and retail operations teams to align CRM campaigns with seasonal product launches, boutique events, and PR activities

Industries

• High end luxury retail

Languages

• English
  Oral: Good (A2/​B1), Written: Good (A2/​B1)
• Indonesian
  Oral: Proficient (C2), Written: Proficient (C2)

JANZZ Type

JANZZ Offer